Loading…
2025 Pro Bono Coordinator's Retreat
← Back to schedule
Data-Driven Insights: Using Automation to Improve Client Satisfaction
Tuesday August 26, 2025 1:30pm - 2:30pm CDT
Salon C
Utilizing our case management system to automate the sending of sending satisfaction surveys, thereby allowing our clients to submit real time comments on the services they were provided. Our data teams analysis will provide data points on which law types, counties, age, gender and language had the most responses thereby allowing us to focus on underserved areas.
Speakers
avatar for Mary Molandes

Mary Molandes

Director of Case Management System Training, Lone Star Legal Aid
I'm a native of East Texas. I've worked for Lone Star Legal Aid for 25 years, with the last 20 years being the trainer for our case management systems.  I also facilitate our Brown Bag Trainings and assist with compliance.
NW
avatar for Ashley Oborn

Ashley Oborn

Director of Data Analytics, LSLA
Tuesday August 26, 2025 1:30pm - 2:30pm CDT
Salon C

Attendees (3)


Sign up or log in to save this to your schedule, view media, leave feedback and see who's attending!

Tweet Share
Need help? View Support Guides
Event questions? Contact Event Planner
©2025 Sched • About • Privacy • Terms
Share Modal

Share this link via

Or copy link